APBCO Insurance Brokers are committed to handling complaints in a prompt and efficient manner.
APBCO Brokers undertake to handle any complaint with the necessary efficiency to be able to give a prompt outcome of the complaint to the client.
APBCO Brokers undertake to investigate every complaint with the necessary seriousness and fairness. Furthermore, APBCO Brokers undertake that a full and appropriate level of redress is offered to the client without delay in order to reach a fair resolution for all parties.
APBCO Brokers undertake to provide a transparent process of complaint handling which can always be inspected by the client.
Where can complaints be submitted?
Complaints can be submitted at any of the APBCO branches.
- All complaints must be in writing and where applicable with the relevant documentation attached thereto
- Complaints may be submitted by hand, by post, via fax or via e-mail.
- Complaints that are not immediately put in writing will still be handled provided that the expectation remains that the complaint must be submitted in writing.
- All complaints will be handled by the appointed Key Individual or Director.
- The responsible person will contact the client to inform the client who will be dealing with the complaint on behalf of the company.
- The complaint will be investigated by the person responsible and further information may be requested from the client to clarify certain issues where required.
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